Policies
Patient Rights and Responsibilities
Patients of the Roper St. Francis Health Services Center have the following rights:
To be treated with respect and consideration
To receive equal and unbiased treatment in accordance with all federal and state laws
To have all medical information treated within the guidelines of HIPAA
To have all needed information about the Health Services Center explained to you
To receive culturally and linguistically appropriate care and information appropriate for you
Patients of the Health Services Center have the following responsibilities:
To be honest with staff about income and insurance coverage
To ask questions until you understand
To complete your yearly re-enrollment in a timely manner
To provide staff with all necessary information to ensure you receive appropriate services
To treat all staff with respect and consideration
Residency Criteria
Patients that travel for work, family and/or school must have a permanent physical address in the following counties in South Carolina: Charleston, Dorchester, Berkeley, Colleton, Williamsburg, Georgetown, Horry
*Proof of permanent residency will be required at enrollment and re-enrollment.
If a patient does not have a valid, state-approved identification card, two alternative forms of residency may be used: electric bill, water bill, phone bill, cable bill, car registration, and/or pay stub. Students should submit proof of school enrollment from the attending institution.
Dual Enrollment is not Permitted
To receive HIV care services, a patient must not be enrolled in any other Ryan White-funded centers/programs.
COMPLAINTS
If you believe your information was used or shared in a way that is not allowed under the privacy law or if you believe your rights were denied you can file a complaint with Roper St. Francis Healthcare and with the Secretary of the Department of Health and Human Services. To file a complaint with us you may call the Compliance Helpline at (800) 597-3386. To get information on how to file a complaint with the Secretary of the Department of Health and Human Services, please contact the Manager of Compliance and Privacy at (843) 402-1512. You will not be penalized for filing a complaint.
*To get the address of the facility or practice you are contacting please go to www.rsfh.com and select locations.